Processing and delivery times
Our range is sourced from more than one supplier, so delivery times differ slightly by style. Each product page states the delivery estimate for that specific item.
- Processing time: 1 to 2 working days (Monday to Friday).
- Fast-dispatch styles, delivery (United Kingdom): 4 to 7 working days.
- Rest-of-range styles, delivery (United Kingdom): [TO CONFIRM — typically 12 to 20 working days for internationally sourced styles].
Total delivery time (United Kingdom): 5 to 9 working days for fast-dispatch styles; [TO CONFIRM] for the rest of the range (Monday to Friday), from the moment you place your order.
Orders placed Monday to Friday before 5:00pm (GMT) enter processing the same day and are dispatched within 1-2 working days. Orders placed over the weekend enter processing on Monday.
As soon as your order is dispatched, you will receive a confirmation email with your tracking information, so you can follow your parcel at every step. To check delivery availability in your area, contact us at [email protected].
Shipping fees
| Country | Standard delivery | Carrier |
|---|---|---|
| United Kingdom | £2.95 | Royal Mail / Evri / DPD |
Customs and import charges
The price you see at checkout is the final price you pay.
Change of delivery address
Once an order is in transit, we can no longer change the delivery address. If a change is needed, please contact us within 24 hours of placing your order at [email protected].
Cancellations and address errors
Cancellations are possible as long as the order has not yet been prepared for dispatch, we recommend requesting this within 24 hours of purchase. Once the item has been dispatched, please see our Return & Refund Policy for any refund request. Please check your address carefully before confirming your order; Lanora London cannot be held responsible for orders returned to us because of incorrect information provided by the customer.
Parcels damaged in transit
If your parcel arrives visibly damaged, we advise you to refuse the delivery and inform our customer service immediately. If the parcel was delivered in your absence, please contact us at [email protected] with photos of the product and its packaging.
Contact
Email: [email protected]
Phone: +44 20 3769 1132
Customer service: Monday to Friday, 10:00 to 18:00 (GMT).
Last updated: [DATE — to confirm at launch].