This Privacy Policy explains how your personal information is collected, used and shared when you visit lanoralondon.co.uk (“the Site”) or make a purchase from it, in accordance with the UK GDPR and the Data Protection Act 2018.
Personal information we collect
When you browse the Site, certain information is automatically collected, including:
- Your browser type, IP address and time zone.
- Some cookies installed on your device.
- The pages visited, products viewed and searches that led you to our Site.
- Your interaction with the Site.
We call this “Device Information”.
How we collect it
- Cookies, files that store information essential to your browsing (for example, a session identifier and your shopping basket, “cart”).
- Log files, record certain actions on the Site, such as IP address, internet provider and browser type.
- Tags and pixels, technologies used to track how visitors interact with the Site.
When you place an order, we also collect your first and last name, billing and delivery address, email address and telephone number. We call this “Order Information”. “Personal Information” means both Device Information and Order Information.
How we use your information
We use Order Information to process payments and ship orders, communicate with you when needed, detect and prevent fraud, and tailor our offers and relevant content. We use Device Information to identify fraud attempts, improve and optimise the Site, and measure the effectiveness of our marketing.
Sharing your information
We share certain personal information with the third-party providers who help us operate: our hosting provider (Hetzner Online GmbH), our payment provider (PayPal) and our analytics provider. We may also disclose information where required by law or to protect our rights. We never sell your data.
Targeted advertising
Your information may be used for advertising purposes. You can limit this through your settings: Facebook, Google and Bing advertising preferences.
Your rights
If you reside in the United Kingdom or the European Union, you have the right to access, correct or update, and delete the personal information we hold about you. To exercise these rights, email us at [email protected]. Please note some information may be transferred outside your country in the course of processing orders.
Data retention
Order Information is kept for as long as necessary to process your order, unless you ask us to delete it.
Changes
This policy may be updated to reflect changes to our practices, legal requirements or operational adjustments.
Contact us
Email: [email protected]
Last updated: [DATE — to confirm at launch].