Delivery
When will my coat actually arrive?
Most coats are dispatched in 1 to 2 working days and delivered in 6 to 8 working days, so 7 to 10 working days in total. A few coats take 10 to 15 working days; the exact delivery time is always shown on the product page before you order. Orders placed before 5:00pm (GMT) on a working day enter processing the same day; weekend orders enter processing on Monday.
How much is delivery?
£2.95, one flat rate, tracked, anywhere in the United Kingdom. We deliver to the United Kingdom only.
Can I follow the parcel?
Yes. When your order is dispatched you receive an email with the tracking link, and you can follow it from the Track my order page.
Is there anything to pay on delivery?
No. The price you see at checkout is the final price you pay. Nothing further is collected at your door.
Can I change the delivery address?
Write to [email protected] within 24 hours of ordering and we will change it if the parcel has not left. Once it is in transit the address can no longer be changed.
Returns and refunds
How long do I have to send it back?
30 days from delivery, for any reason. This is our own policy and it sits on top of your statutory rights; it never reduces them.
Who pays the return postage?
If a coat is faulty, damaged or not as described, we do, and we refund or replace it in full. If you simply change your mind, the return postage is at your cost.
Do the tags have to still be on?
Yes. To be accepted back, a coat must be unworn, unwashed and free of odours, with all original tags and labels attached. You are welcome to try it on at home, exactly as you would in a fitting room.
When do I get my money back?
Within 14 days at the latest after your return reaches us, usually in 3 to 5 working days, to your original payment method.
What is the 14 day right to cancel?
It is a separate legal right. Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of delivery without giving a reason, and in that case we also refund the standard delivery charge you paid. See the Right to Cancel page and model form.
Payment
How can I pay?
By PayPal, Visa or Mastercard. Card payments are processed by PayPal, so we never see or store your card details. We do not accept cash on delivery or bank transfer.
The coats themselves
Is it real wool, or a blend?
It depends on the coat, and every product page says which. Some are 100% wool. Others are wool blends, with the percentage printed next to the price when it is confirmed. Without a confirmed figure, the coat is sold as a wool blend.
Will it bobble after one winter?
Wool bobbles where it rubs, on any coat. A soft brush lifts the surface, and a bobble comb takes off the rest.
Will it be warm enough for a British winter?
Read the wool percentage on the product page. A high percentage holds heat better than a light blend, and a pure wool coat is heavier than either. No coat here is claimed to be warm in all weather.
Which size should I take?
Lay a coat you already own flat, measure it across the chest, and compare with the size guide in centimetres. When a style is cut oversized, the product page says so and tells you to take the smaller size. Every coat lists the sizes it is actually cut in.
How do I look after it?
Dry clean recommended. A soft brush along the nap between wears. Do not machine wash. The care label sewn into the coat takes priority over any general guidance.
Will the colour match the photographs?
Screens vary. The photographs on each page show the coat that is supplied, and the colour is named on the page. If a particular shade matters to you, ask us before ordering.
Contact
How do I reach a person?
Email [email protected]. We are open Monday to Friday, 10:00 to 18:00 (GMT), and we aim to reply within 24 hours.